USE CASE

Call routing

Connect customers to the right agent as quickly as possible and replace inefficient IVR systems.

See benefits

Customer support transformed

Cost reduction

Automation

Success rate

AHT reduction

CALL ROUTING

Automate. Resolve. Repeat.

Accurate call routing

Authentication

Outbound callbacks

Agent escalation

Pre-set workflows

Live transcription

BENEFITS

Why automate the repetitive?

Help customers help themselves

Deliver a consistent self-service experience that saves time for both agents and customers.

Save on cost per contact

Save on payroll and cut costs by automating tasks like authentication and call routing.

Boost your CSAT scores

Wow your customers with quick and efficient resolutions to their problems.

"We especially appreciate the individual pro-client approach, professionalism and ability to respond quickly and willingly to the new challenges that business is constantly bringing."

Lenka Adamová

Head of voicebot Implementation at Société Générale

"We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!"

Jan Štofaňak

Process Manager at ČSOB

"The proactive approach of the VOCALLS team is of great importance to this success. They are very interested in understanding our processes and they convert this understanding into voicebot programming. Cooperation with them has always been very productive in finding the best solutions."

Zbigniew Macura

CEO at Allianz Partners

"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."

Ing. Michal Jirman

Head of Methodology and Controlling Department at Kooperativa

Save money and increase revenue with AI automation

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See VOCALLS in action