VOCALLS automation resolves repetitive customer queries such as delivery and order updates with zero wait time, reducing agent workloads.
VOCALLS client success
Common tasks you can automate
Account status and updates
Order status and updates
Happy customers, productive agents, money saved
Fast and reliable resolutions
Deliver a consistent self-service experience on every channel with no wait time.
Fully informed escalation
Complex tasks are escalated to agents with full context for even faster resolution.
Easily scale with demand
Sail through your busiest seasons without adding on payroll or costly BPOs.
Real use cases, outstanding results
"We especially appreciate the individual pro-client approach, professionalism and ability to respond quickly and willingly to the new challenges that business is constantly bringing."
Head of voicebot Implementation at Société Générale
"We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!"
Process Manager at KBC
"The proactive approach of the VOCALLS team is of great importance to this success. They are very interested in understanding our processes and they convert this understanding into voicebot programming. Cooperation with them has always been very productive in finding the best solutions."
CEO at Allianz Partners
"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."
Ing. Michal Jirman
Head of Methodology and Controlling Department at Kooperativa