VOCALLS FOR
IT services
VOCALLS products can automate both internal and external IT-related tasks for faster, more effective resolutions.
VOCALLS client success
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Cost reduction
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Call capacity
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AHT reduction
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Automation
USE CASES
Common tasks you can automate
Internal technical support
FAQs
Password reset
Unlock accounts
Incident reporting and management
Internal notifications
Ticket status and updates
Account management
Troubleshooting
BENEFITS
Happy customers, productive agents, money saved
Fast and reliable resolutions
Deliver consistent, personalized self-service experiences on every channel with no wait time.
Fully informed escalation
Complex tasks can be escalated to the relevant agent with full context.
Available on demand
Everyone can find the help they need on any channel for convenient resolutions at any time.
SUCCESS STORIES
Real use cases, outstanding results
"With VOCALLS, the average handling time (AHT) reduced by 78%. We were also able to answer 120% more calls for tracking packages."
Gizeth Paulina Torres Ocejo
Innovation Manager / Estafeta
"We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!"
Jan Štofaňak
Process Manager at KBC
"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."
Ing. Michal Jirman
Head of Methodology and Controlling Department at Kooperativa