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IT services

VOCALLS products can automate both internal and external IT-related tasks for faster, more effective resolutions.

VOCALLS client success

Cost reduction
Call capacity
AHT reduction

Common tasks you can automate

Internal technical support
Password reset
Unlock accounts
Incident reporting and management
Internal notifications
Ticket status and updates
Account management

Happy customers, productive agents, money saved

Fast and reliable resolutions

Deliver consistent, personalized self-service experiences on every channel with no wait time.

Fully informed escalation

Complex tasks can be escalated to the relevant agent with full context.

Available on demand

Everyone can find the help they need on any channel for convenient resolutions at any time.

Real use cases, outstanding results

"With VOCALLS, the average handling time (AHT) reduced by 78%. We were also able to answer 120% more calls for tracking packages."
Gizeth Paulina Torres Ocejo
Innovation Manager / Estafeta
"We especially appreciate the individual pro-client approach, professionalism and ability to respond quickly and willingly to the new challenges that business is constantly bringing."
Lenka Adamová
Head of voicebot Implementation at Société Générale
"We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!"
Jan Štofaňak
Process Manager at KBC
"The proactive approach of the VOCALLS team is of great importance to this success. They are very interested in understanding our processes and they convert this understanding into voicebot programming. Cooperation with them has always been very productive in finding the best solutions."
Zbigniew Macura
CEO at Allianz Partners
"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."
Ing. Michal Jirman
Head of Methodology and Controlling Department at Kooperativa

Save money and increase revenue with AI automation