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Hospitality and Travel

VOCALLS products deliver efficient resolutions for inbound and outbound interactions such as bookings, reminders, and upselling.

VOCALLS client success

Cost reduction
Call capacity
AHT reduction

Common tasks you can automate

Account management
Booking and cancellation
Automated reminders and alerts
Payments and transactions
Flight updates and rescheduling
Answering FAQs

Happy customers, productive agents, money saved

Fast and reliable resolutions

Customers will find consistent, customized self-service experiences on every channel with no wait time.

Fully informed escalation

Complex or delicate tasks can be escalated to an agent with full context for emotionally intelligent interactions.

Easily scale with demand

Sail through your busiest seasons without hiring and training extra agents or costly BPOs.

Real use cases, outstanding results

"With VOCALLS, the average handling time (AHT) reduced by 78%. We were also able to answer 120% more calls for tracking packages."
Gizeth Paulina Torres Ocejo
Innovation Manager / Estafeta
"We especially appreciate the individual pro-client approach, professionalism and ability to respond quickly and willingly to the new challenges that business is constantly bringing."
Lenka Adamová
Head of voicebot Implementation at Société Générale
"We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!"
Jan Štofaňak
Process Manager at KBC
"The proactive approach of the VOCALLS team is of great importance to this success. They are very interested in understanding our processes and they convert this understanding into voicebot programming. Cooperation with them has always been very productive in finding the best solutions."
Zbigniew Macura
CEO at Allianz Partners
"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."
Ing. Michal Jirman
Head of Methodology and Controlling Department at Kooperativa

Save money and increase revenue with AI automation