HOW IT WORKS
Simple solutions. Maximum impact.
VOCALLS is an easy-to-use AI customer care automation platform customizable for your use case.
CONVERSATIONAL AI
Streamlined interactions for elevated customer care
VOCALLS AI solutions are designed to efficiently manage repetitive tasks so agents can focus on more complex tasks.
WHAT WE OFFER
Effective customer care automation
Omnichannel coverage and verification
The VOCALLS platform offers automation for every channel: voice, chat, and email. Pull data from your CRM so every point of contact is personalized and securely authenticated.
Faster resolutions with no wait time
AI can work around the clock to quickly process customer queries through voice, chat, and email.
Agent assist and handover
Complex tasks are handed over to agents with full context for better productivity and decision-making.
Natural, personal interactions
Customers can speak without relying on keywords thanks to our powerful natural language processing engine.
Continuous improvement
Analyze data through the customizable statistics dashboard to optimize the performance of your AI solution.
DESIGN, TEST, LAUNCH
Tailored solutions ready within days
With our low-code platform, your solution can be ready to test within days. Our experts work closely with you to design a solution that fits your needs and your current tech stack, including IVR, CRMs, telephony, and CCaaS. We offer continuous support to ensure optimal performance.
INTEGRATIONS
Native and custom integrations
View all integrations
VOCALLS seamlessly integrates with your current tech stack for quick implementation and analytics.
SECURITY
Data protection
Cloud-based, on-premise, or hybrid storage options keep your data secured.
24/7 ops
99.95% uptime commitment
SOC 2 compliant
PCI compliant
GDPR compliant
Save money and increase revenue with AI automation
HOW WE CAN HELP
Use cases across industries
"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."
Ing. Michal Jirman
Head of Methodology and Controlling Department at Kooperativa