WE ARE VOCALLS. Our mission is to deliver the best conversational AI automation while equipping contact center agents to speak any language in the world. We revolutionize the traditional way of servicing customers at Call Centers. In the near future we expect that more than 80% of customer interactions will be automated. We know how to deliver best in class solutions and support businesses to optimize their costs and increase effectiveness. It is a unique opportunity for you to join our team and help us grow the business. We are based in Prague but servicing customers already in different geographic areas: the Czech Republic, UK, Netherlands, Belgium, Mexico. Our business is supported by great investors: V-Sharp Venture and Reticulum a.s. There are around 40 of us in the team and we love what we do and are driven by our customers' feedback regarding our solutions.
On a typical day, you will:
What will your role at VOCALLS be?
- Prepare and work on a strategy to consolidate and develop VOCALLS’ position on the automated voice solutions market in the e-commerce and logistics sector
- You will be automatically responsible for executing strategies to gain and bring together aggressive growth for VOCALLS
- You will plan the budgets and potential of the segment you will own
- You will own the end-to-end sales process and work on its improvements constantly
- To ensure market-share growth, you will also be required to build the appropriate channel coverage model of partners / platforms to speed up the integration process
- You will work closely with other business functions, i.e. marketing and leverage their resources and know-how to build and convert sales pipeline
- You will develop and maintain relationships with our TOP partners and customers
- You will also be involved in budget and target planning
- Manage the assigned relationship manager and provide the best customer experience to onboarded partners
- Ensure that once a partner is onboarded there are clear plans to account for further revenue growth
About you
Are you the one? Let’s check it out:
Experience:
- 6+ years of B2B sales experience in a SaaS model from ecommerce or logistics
- Call Center environment know-how would be a plus
- Working in international sales environment
Skills:
- Excellent communication and negotiation skills
- Able to translate a business opportunity into a commercially viable deal
- Own what you do and how you do it
- A commercial and goal oriented mindset
- Passionate about new technology and innovation (i.e. ai products)
- Outspoken, and happy to lead multiple projects at a time
You can look forward to the following benefits:
What do we offer?
- A fixed salary according to experience + an unlimited bonus component
- The possibility of HPP and work under IČO
- A hybrid work model (we have an office in Prague)
- English and Czech lessons
- A Multisport card
- Unlimited access to Bookport (online library)
- Contribution to education and books
- A gym in the office
- 5 weeks of vacation
- Coffee and snacks at the workplace
- Team events every month (beer, laser game, VR...)
- The opportunity to develop and educate yourself according to your own program and taste :)
You can look forward to the following benefits:
What are the steps in the selection process?
If all of the above sounds right and you are hungry for growth and real challenge, please share with us your CV - hr@vocalls.ai. We'd love to meet you over coffee or tea.
1st round you will meet with our co-CEO, your potential future line manager
2nd round live with colleagues from the sales team (to find out each other's chemistry)
...and if everything goes well, you will meet one of our founders - Artem or Martin.
Working at Vocalls
We are building a world of virtual assistants which help companies with their customer service. We are working hard to make communication between people and bots as human-like as possible. We love challenges and nothing will stop us. We try, we create, we seek solutions. We are pushing the boundaries of conversational AI
We believe that virtual assistants can help companies have more satisfied customers and employees. Our vision is to create a user-friendly environment in which everyone can design and manage their virtual assistants. We do everything with enthusiasm, imagination, and passion. “That's not possible”? You won't hear that from us, nor will our customers.