Case Study: Virtual Telephone Agent for Roadside Assistance
For our client Europ Assistance Czech and Slovak Republic, we have integrated a voice robot to handle basic and routine assistance calls.
EA is interested in the digitalization of call centers worldwide (FR, BE, ES, IT, PL, USA etc.), but only in the Czech Republic have they managed to achieve, in a very short time, remarkable results.
- Reduction of average call length by 3 minutes compared to human operators (4 vs. 7 min)
- Increase in line availability of 15–20%
- 75–80% customers assisted by the voicebot reported satisfaction