1 October 2021

Case Study: Collecting Debts Using a Virtual Assistant

De Vries Group is an established debt collection company with several years of experience in consumer debt resolution. They pride themselves on a proven track record of success in providing services to various financial and telecommunications companies across Europe.
They are now being assisted in collecting debts by VOCALLS’ virtual assistant, a voicebot.

The voicebot aims to:

  • increase right party contact and the number of clients called
  • optimize costs while maintaining scale
  • increase the amount of converted pledges into actual paid receivables
  • enable day-to-day acceptance of occasional contracts

Read about how these goals were met and how the De Vries Group has seen an increase in right party contact since the deployment of the voicebot in the contact center.

1st place

Czech Contact Center Awards

Technology, 2019

1st place

Czech Contact Center Awards

Clients, 2020