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Technical Support Engineer


Do you enjoy solving technical puzzles? Are you willing to put the customer at the center of everything you do? Are you curious about the most recent IT trends, especially in the field of AI and automation? Are you a fluent communicator, at ease with synchronizing with your colleagues from various departments? Are you capable of summarizing and explaining complex concepts in simple language? If the answer is yes, then we are looking for you! Apply and join our international team of enthusiastic people sharing the same passion. You will enjoy our friendly environment free from micro-management, redundant meetings, and unnecessary formalities. We cherish transparency, flexibility, and intellectual honesty. We celebrate our differences and nurture our success together.

On a typical day, you will:

What will you take care of?

  • Communicate daily with customers via support tickets and online meetings to resolve technical issues and provide general guidance regarding the Vocalls platform.
  • Join efforts with Development and DevOps teams to solve the most challenging support cases.
  • Be a partner to Project Delivery and Account Management teams to ensure customer success.
  • Continuously learn and expand your knowledge of the Vocalls Platform and related third-party applications and underlying technologies.
  • Contribute to the Product Documentation and Support Knowledge Base.

About you

What should you be able to do?

  • 2+ years in a customer-facing technical role; software support is preferred
  • Strong understanding of basic IT concepts (software, hardware, storage, network)
  • SQL beginner to intermediate
  • Unix shell basic commands, TCP/IP
  • REST API is a plus
  • Basic knowledge of JavaScript, C# or any other programming language is a plus
  • Basic knowledge of VoIP (SIP) is a plus
  • Full business proficiency in both English and Czech

You can look forward to the following benefits:

What do we offer?

  • the possibility of HPP and work at the IČO
  • a hybrid work model (we have offices in Brno and Prague)
  • English and Czech lessons
  • a Multisport card
  • Unlimited access to Bookport (online library)
  • Contribution to education and books
  • a gym in the office
  • 5 weeks of vacation
  • Coffee and snacks at the workplace
  • Team events every month (beer, laser game, VR...)
  • the opportunity to develop and educate yourself according to your own program and taste :)

You can look forward to the following benefits:

And how will the selection process take place?

  • 1st round online with Artem (VP Customer Operations) + one of the our Technical lead + homework
  • 2nd round live with Artem and team (to find out each other's chemistry) + evaluating your homework

...and if everything goes well, the next step is to set up the cooperation and sign the contract. :)

Working at Vocalls

We are building a world of virtual assistants which help companies with their customer service. We are working hard to make communication between people and bots as human-like as possible. We love challenges and nothing will stop us. We try, we create, we seek solutions. We are pushing the boundaries of conversational AI

We believe that virtual assistants can help companies have more satisfied customers and employees. Our vision is to create a user-friendly environment in which everyone can design and manage their virtual assistants. We do everything with enthusiasm, imagination, and passion. “That's not possible”? You won't hear that from us, nor will our customers.

Apply for this job

Ready to hop on our fast train to the future? Just fill out the form and we’ll get in touch. Or if you don't like forms, no problem, get in touch with us direcly on

Thanks for applying! We appreciate you taking the time to fill in the form. We’ll be in touch to let you know about the next steps. In the meantime, you can have a look at our Instagram to get a sneak peek at VOCALLS life.
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