PROGRAM
13:30 - 14:00
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/66223a4702f27985b3fe58b3_Icon.png)
Otevření prezentační místnosti
14:00 - 14:10
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/6645bff2f22223cd67a0a17a_Group%20164254.png)
Michal Marek
Director CS, Microsoft
Opening Key Note
14:10 - 15:00
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/66223a47fac98d97b68dba04_Icon3.png)
Martin Čermák
CTO, Vocalls
Novinky Vocalls: genAI features, zvyšování efektivity
15:00 - 15:20
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/66223a47b56ce05700392d8e_Icon4.png)
Coffee break
15:20 - 15:40
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/6654b2d018d58342809b5651_Group%20164255.png)
David Schopf
Automations & Conversational AI, Deloitte
Od hovorů k hodnotě: Transformace call center s AI
15:40 - 16:00
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/663db3de72a26bcc92e50641_Group%20164252.png)
Filip Slánička
Data & AI, Microsoft
Budoucnost AI
16:00 - 16:45
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/66223a47e6130c50521b0161_Group%20164247.png)
Martin Pacholet
Head of CS, Vocalls
Panelová diskuze: Jak se dříve automatizovala kontaktní centra a co očekávat v blízké budoucnosti?
17:00 - 18:00
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/66223a47aff929a0ea408089_Icon6.png)
Networking a malé občerstvení
ŘEČNÍCI
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/66225da001542be4267893ee_image%2015.png)
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/6645bfa9a8f129f7b33897e1_Michal%20Marek.png)
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/663db349aa09856cc524e931_Obr%C3%A1zek2.png)
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/66225da066b4ab9590fcb008_image%2012.png)
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/66225da001542be426789426_image%2023.png)
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/6654b1d05b6cacb4dc9ac3e3_Obr%C3%A1zek.png)
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/66225da1775eff677e35398e_image%2024.png)
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/6628cc35e53f5618c86c3373_Obr%C3%A1zek1.png)
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/662a506c445aeff6c0a86efc_Obr%C3%A1zek1.png)
Helena Kodýmová
Head of Customer Experience
![](https://assets-global.website-files.com/63b561c3d95cb87d74ea4a48/662a50e8cc0e5cc58630c811_red-zasilkovna-claim.png)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83adbdd030a244e66ed0f_63b5c33b03abeb1a30676368_Frame%2026%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a93dd030a60be66ea39_63b5c562db323123eb0aab05_Frame%2027%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/647722047b349e47677a44af_delotte.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83aaa894ec40d7cf935aa_63d799df1a88f03e17708282_Frame%2032%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a43957dbefdd92b46ce_63d799e53e2a621bfc619a58_Frame%2033%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a3341069c622737c3cc_63d799eb506b5f9a5b7fdb30_Frame%2031%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83adbdd030a244e66ed0f_63b5c33b03abeb1a30676368_Frame%2026%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a93dd030a60be66ea39_63b5c562db323123eb0aab05_Frame%2027%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/647722047b349e47677a44af_delotte.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83aaa894ec40d7cf935aa_63d799df1a88f03e17708282_Frame%2032%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a43957dbefdd92b46ce_63d799e53e2a621bfc619a58_Frame%2033%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a3341069c622737c3cc_63d799eb506b5f9a5b7fdb30_Frame%2031%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83adbdd030a244e66ed0f_63b5c33b03abeb1a30676368_Frame%2026%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a93dd030a60be66ea39_63b5c562db323123eb0aab05_Frame%2027%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/647722047b349e47677a44af_delotte.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83aaa894ec40d7cf935aa_63d799df1a88f03e17708282_Frame%2032%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a43957dbefdd92b46ce_63d799e53e2a621bfc619a58_Frame%2033%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a3341069c622737c3cc_63d799eb506b5f9a5b7fdb30_Frame%2031%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83adbdd030a244e66ed0f_63b5c33b03abeb1a30676368_Frame%2026%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a93dd030a60be66ea39_63b5c562db323123eb0aab05_Frame%2027%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/647722047b349e47677a44af_delotte.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83aaa894ec40d7cf935aa_63d799df1a88f03e17708282_Frame%2032%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a43957dbefdd92b46ce_63d799e53e2a621bfc619a58_Frame%2033%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a3341069c622737c3cc_63d799eb506b5f9a5b7fdb30_Frame%2031%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83ae9cfe0a78c4abf0a35_63b5c5a4208d477bbe7eba81_Frame%2037%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63dc0d91f15c5b0996fa1689_Frame%2040.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63dc0d9ad459af1073dda39e_Frame%2039.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a4d265dabd6b2770920_63b5c4f70959c38482a7adee_Frame%2038%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83ae9cfe0a78c4abf0a35_63b5c5a4208d477bbe7eba81_Frame%2037%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63dc0d91f15c5b0996fa1689_Frame%2040.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63dc0d9ad459af1073dda39e_Frame%2039.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a4d265dabd6b2770920_63b5c4f70959c38482a7adee_Frame%2038%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83ae9cfe0a78c4abf0a35_63b5c5a4208d477bbe7eba81_Frame%2037%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63dc0d91f15c5b0996fa1689_Frame%2040.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63dc0d9ad459af1073dda39e_Frame%2039.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a4d265dabd6b2770920_63b5c4f70959c38482a7adee_Frame%2038%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83ae9cfe0a78c4abf0a35_63b5c5a4208d477bbe7eba81_Frame%2037%201.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63dc0d91f15c5b0996fa1689_Frame%2040.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63dc0d9ad459af1073dda39e_Frame%2039.webp)
![](https://assets-global.website-files.com/63b5be2d73e4456aa75c1d8a/63d83a4d265dabd6b2770920_63b5c4f70959c38482a7adee_Frame%2038%201.webp)